Exclusively for train travel in complete safety
A complementary service provided by Japan Experience
The JRP Assistance Service is at a surcharge of £18/€20/US$23 per order, and which gives you unlimited access to a telephone helpline in Japan from 8am to 6pm, for any questions, advice or help with your train travel in Japan .
It also gives you a full coverage of your Japan Rail Pass in case you need to cancel and/or modify your order. (Please note that if your voucher has already been exchanged for the Japan Rail Pass and / or you have already used it to take the train, a refund will no longer be possible.)
This service is available in English and is valid for the duration of your Japan Rail Pass. This service cannot be purchased after your JRP order.
*This service is not provided by Japan Experience and is independent from JR (Japan Railways). For any inquiry, please contact Japan Experience with the number provided in your email confirmation.
What are the benefits of the JRP Assistance?
How does the JRP Assistance work?
Your Safe choice for your train travel in Japan
Japan Rail Pass is a service offered by Japan Experience, Europe's premier Japan travel company.
Japan Experience, founded in 1981, has created its expertise in rail itineraries and tours via the in-depth knowledge of our team of travel professionals, as well as the experiences & testimonials of hundreds of individuals who travel with us each year.
Every year, over 100,000 travelers place their Japan Rail Pass orders with us. We are first and foremost a team of Japan enthusiasts who seek to pass on our love and knowledge of the country to facilitate the experience of all travelers who wish to visit.
Our aim is to make discovering Japan easy and accessible.