Any Reason Cancelation Insurance

Exclusively for train travel in complete safety

A complementary service provided by Japan Experience

The "Any Reason Cancelation Insurance" Service is at a surcharge of £13/€15/US$17 per pass and gives you coverage crafted to make your train travel experience seamless:

It gives you full coverage of your Japan Rail Pass in case you need to cancel and/or modify your order. (Please note that if your voucher has already been exchanged for the Japan Rail Pass and/or you have already used it to take the train, a refund will no longer be possible.)

This service is available in English and is valid for the duration of your Japan Rail Pass. This service cannot be purchased after your JRP order.

You can also enjoy unlimited access to a telephone helpline in Japan from 8am to 10pm, for any questions, advice, or help with your train travel in Japan.

*This service is provided by Japan Experience and is independent from JR (Japan Railways). It is available to anyone buying a Japan Rail Pass ticket on the Japan-Rail-Pass.com website or the Japan Experience website. For any inquiry, please contact Japan Experience with the number provided in your email confirmation.

Travel confidently with our Any Reason Cancelation Insurance

Cancelation protection

Sometimes things don’t go to plan. We understand this and are here to help you!

With our insurance option, receive a 100% refund of the Japan Rail Pass price.

Assistance

Lost in a big station in Japan? Or can't you make yourself understood by a Japanese JR employee?

With a simple phone call or message via WhatsApp, you can directly get in touch with our fully bilingual customer support team based in Japan.

Advice

Do you want to know where to get off the Shinkansen train in Tokyo? Do you have questions about a specific itinerary?

Benefit from expert advice and information about train schedules or itineraries.

Add our cancelation insurance to your booking

What are the benefits of our "Any Reason Cancelation Insurance"?

Benefits	Without our cancelation insurance	With our cancelation insurance
Refund before exchanging your JR Pass Voucher	15% cancellation fee applied	100% refund
Change of name on your JR Pass voucher	The cost of delivery is not covered	Free modification
Assistance before and during your trip	Not included	Included: 7/7 helpdesk, expert advice on train travel and assistance in case of emergency

How does this insurance service work?

Order your JR Pass with insurance

When purchasing your Japan Rail Pass, add the "Any Reason Cancelation Insurance" option to your order.

Booking Confirmation

You will receive an email including all of the terms of usage of this cancelation insurance along with your JR Pass order.

Get Ready for your trip

Before leaving for Japan, make a note of the hotline number and email address, and benefit from our helpline if needed!

Use the JRP insurance service

Simply dial the hotline and provide your subscriber number. Our team will do their best to answer your question.

Take advantage of your insurance option now!

Your safe choice for your train travel in Japan

Japan Rail Pass is a service offered by Japan Experience, Europe's premier Japan travel company.

Japan Experience, founded in 1981, has created its expertise in rail itineraries and tours via the in-depth knowledge of our team of travel professionals, as well as the experiences & testimonials of hundreds of individuals who travel with us each year.

Every year, over 100,000 travelers place their Japan Rail Pass orders with us. We are first and foremost a team of Japan enthusiasts who seek to pass on our love and knowledge of the country to facilitate the experience of all travelers who wish to visit.

Our aim is to make discovering Japan easy and accessible.