E-SIM

Why choose our eSIM?

• Get an internet connection without a physical SIM card - no risk of losing it!
• Different durations available, from 8 days to 3 months
• Tethering available. You can use your laptop or other devices in Japan with this eSIM.
• You can order from Europe, Japan, the US or anywhere in the world - no shipping required
• No worrying about your internet connection before your departure to Japan

Please note that the eSIM is a product that requires special handling on your phone to activate. In addition, it is only compatible with a certain number of phones. If you're not familiar with using an eSIM, we advise you to use Pocket WiFi or a physical SIM card instead.

What is an eSIM?

It's a virtual SIM that doesn't need to be inserted into a phone like a regular physical SIM card.

It's a SIM that is integrated with the smartphone, it can be used immediately on the spot through online activation.

Terms of use

• You can only access the internet with this eSIM while in Japan.
• Public WiFi is available in Japan, but it's not as common as in other countries. So if you want to be connected 24/7 during your stay and avoid expensive roaming fees, an eSIM is the perfect solution.
• This service is NOT available for devices that do not support eSIM. Please see our FAQ for more information.
• This service is for internet (data communication) only, and does not include SMS functions or voice services. International roaming is not supported.
• The eSIM is compatible with certain device models, and cannot be used for models that are not supported. Please see the Q&A to check if your device is compatible with our eSIM or not.
• The internet connection is provided with 4G.

Please note: more phones are compatible with the physical SIM card than with the eSIM (see our list of compatible phones and our FAQ below).

How do I use the eSIM in Japan?

1. Following your purchase, you will receive your eSIM activation link by e-mail.
2. If you're traveling to Japan within 48 hours, you can click on the link immediately to obtain your activation code.
3. If you're traveling later, don't click on the link yet, as once you've obtained the activation code, the days of use will automatically start counting down after 48 hours.
4. You need internet (wifi or cellular data) to obtain your eSIM activation code: either at the airport when leaving for Japan, or at the airport/hotel when arriving in Japan.
5. Follow the user guide sent by e-mail to obtain your activation code and configure it on your phone.
6. If you try to connect to the internet immediately after downloading eSIM to your device, please wait a while as sometimes the connection is not established right away. Do not delete eSIM from your device.

What is the cancellation policy for the eSIM?

• Cancellation and refund is not possible once you have received the email with the activation link.
• If you delete your eSIM from your device, you have to order a new one from our website. There is no refund after deleting the eSIM, even if there is a fault with the eSIM or the device used.