City break - Tokyo tour

Your tour :

• The prices displayed on this page may vary according to the exchange rate of the Japanese Yen.
• Unfortunately, this tour is not accessible to people with reduced mobility.
• Children and babies accepted. From 3 to 11 years old a child rate is offered. In each accommodation, a standard adult bed will be offered to them, and a standard seat will be allocated to them in transport. From 0 to 2 years old inclusive, a "baby" rate is offered. This price corresponds to the allocation of a cot in the majority of the accommodation of the chosen tour. However, we cannot guarantee a baby cot in each accommodation.
• Pets are not allowed.
• This itinerary is subject to change due to circumstances such as weather conditions or other cases of force majeure. Please note that any information mentioned is subject to change or modification.
• Your travel documents will be given to you as follows:
  • Travel diary by email 3 weeks before departure, plus other electronic documents (TokyoSkyTree e-voucher)
  • Paper documents (airport transfer ticket, transportation card, Japan Rail Pass voucher) and Pocket WiFi upon arrival at the airport by our airport assistant.

Your accommodation :

• Some hotels may ask you to pay a tourist tax on arrival. This depends on the city and even the hotel, as some do not include it in the booking price. Normally, it is ¥200/night/person (about £1.40/$2) but can be slightly higher in 4* hotels. It must be paid in cash at the hotel reception. For traditional Japan Experience accommodations, it is included in the initial tour price.
• Room size: in Japan, a densely populated country where everything is compact, 3-star hotels are of very good quality but the rooms are often quite narrow (12 to 20m2/129 sq ft to 215 sq ft) depending on the hotel. Please note the size of the single room, between 10 and 16m2 (107sq ft and 172 fq ft). For more comfort, you can choose our luxury 4* accommodation upgrade option. 
• Double room: Rooms for two people in western hotels have 2 single beds (twin rooms) by default, which can usually be joined together. As an option, you can select a double room instead of a twin if you prefer a double bed.
• Single room: People travelling alone and wishing to book a single room must pay a supplement at the time of booking. The single room supplement is compulsory for orders with an odd number of participants.
• 3-person room: If there are 3, 5 or more of you and you do not select the single supplement, a triple room will be allocated to you.
• In the case of a group order (> 5 people), it is possible, depending on hotel availability, that not all members of the group will be accommodated in the same hotel. Of course we aim to keep you as close as possible.
• Names of the hotels: The names given on the site are for information only. In the event of unavailability, a hotel of equivalent standard will be provided. Hotels, corresponding to local standards, are given as an indication only and may be substituted for hotels of a similar category.

Your transport :

• Flights are not included in this tour. Please contact us if you would like to include flights in your order: Flights in economy class with stopovers or direct flights, eco-premium or business air upgrades, provincial departures or abroad: we will be able to advise you.
• The tour departure and end dates presented on this page relate to your stay in Japan. You will arrive in Japan via Tokyo (Narita or Haneda airports) and will also leave from Tokyo. You will have to leave Europe the day before and land at 6:30pm at the latest to make the most of the airport services of your tour (welcome and transfer to Tokyo). The return flight is on the same day due to the time difference, with a departure time of 9am at the earliest. Please consult us for any uncertainty or advice with the choice of international flights.
• If the flights have been purchased by you, independent of Japan Experience, you must provide us your flight information (flight number, airport, date and time of arrival) at least one month beforehand to allow us organize your welcome and airport transfer.
• Airport Transfers: The shared shuttle bus leaves from the airport and stops either in front of your hotel or at a stop within 1-15 minutes walk from your hotel. Our airport assistant in Tokyo will show you to the platform to take the airport transfer. The transfer to the hotel is unassisted. If you wish to be accompanied from the airport to your hotel reception, please choose the option "Accompanied Airport Transfer" when booking. This transfer is done in a shared shuttle or bus, with other travelers leaving for the same hotel or a hotel close to yours. These transfers leave between 1.5 and 3 hours after your flight's scheduled arrival and stops can be made before your hotel. If you would like a private, non-stop transfer directly after the actual arrival of your flight, feel free to select the "Private Taxi from the Airport" option. Please note that due to the many changes in flight schedules by the airlines, if your airline notifies you of a change in arrival time less than 72 hours before your departure, and if it exceeds 45 minutes, we cannot guarantee your airport shuttle. You will then have to take a taxi at your own expense, requesting a refund from your airline for abusive schedule changes. The same applies to your return journey: 72 hours before your return flight, we cannot change the shuttle schedule. Similarly, you will have to take a taxi booked with the hotel, at your own expense, with reimbursement procedures with the airline company being the only solution. Japan Experience is not responsible for last minute schedule changes.
• Included in your tour is a pre-paid transport card with ¥1500 loaded in advance (about £8 / $9.50) (Suica or Pasmo); and a 3 day Metro Pass. These two cards should cover a large amount of your journeys in Tokyo. Please note: The Metro Pass is valid for 72 hours after the first use, until the expiry date printed on the back of the pass on this first use. This pass allows you to use all 13 of Tokyo's underground lines (Tokyo Metro and Toei Subway). The JR regional train lines are only accessible with the prepaid transport card, where the journey fee is deducted from the balance. When the 3-day Metro Pass expires and the ¥1,500 transport card runs out, you will have to pay for all your subsequent journeys by reloading your transport card with more money (at ticket machines at all stations and metro stations, cash only). A metro ticket in Tokyo costs around  £1.50 / $2.30, depending on the length of the journey).

Your trips :

• The airport reception is in English. Your airport assistant will be waiting for you at the customs exit holding a sign with the name you provided when booking. They will give you your travel documents and take you to the airport transfer point. They will not accompany you to Tokyo (this is possible, but an optional extra).
• The Shinjuku tour is a guided group tour lasting around 2 hours and starting at 7pm. Please note that the tour will be conducted in English if your group is made up of travellers of different nationalities. More details on the meeting point will be in your travel pack. Dinner is not included, but your guide will be able to recommend the best places to eat.
• The Sushi Making Workshop in Asakusa is designed for both beginners and sushi enthusiasts. Under the guidance of skilled instructors, you'll learn the techniques of shaping nigiri and assembling gunkan sushi, skills that you can take home and impress friends and family. This class is not just a cooking lesson; it’s an introduction to the fundamentals of sushi, a beloved staple in Japanese cuisine.

Your meals :

• No meals are included in your package. Breakfasts, which are not included in your package, can be added at the reception when you arrive at the hotel at your own expense. However, you will find many cafés near your hotel serving great breakfasts, often tastier than those in the hotels, which sometimes have tight schedules and are predominantly savoury. However, if you would like to add breakfast to your tour when booking with us, you can select it as an optional add-on.

Your additional services:

• A pocket wifi is included in your tour package. It provides unlimited high-speed internet access. Your Pocket WiFi will be given to you at the airport when you arrive.
• It comes with a small booklet to operate the device (don't panic: it's simple) and a prepaid envelope to return your device at the end of your stay. Your pocket wifi will work until the last day of your tour in Japan.
• A maximum of 5 devices can be connected to one pocket wifi (phone, tablet, computer, etc.).
• A single pocket wifi is provided for a tour booking of 1 to 5 people. For a booking of 6 people or more, a second pocket wifi will be added automatically, and at no extra cost to your reservation.

A 35% deposit is required at the time of booking to confirm your reservation. The remaining balance must be paid in full no later than 35 days before the departure date.

In case of cancellation, the following fees apply:

• 15% for bookings canceled more than 35 days in advance;
• 50% for cancellations between 35 and 21 days prior to the departure date;
• 75% for cancellations between 20 and 8 days prior to the departure date;
• 100% for cancellations within 7 days of the departure date.

These fees are calculated on the total price of the excursion, excluding insurance.